EMPLOYEE TERMS OF SERVICE & PLATFORM AGREEMENT

NorCal Event Staffing, LLC
4900 Hopyard Rd, Suite 100
Pleasanton, CA 94588
info@norcalstaffing.com

1. Agreement to Terms

By completing onboarding, creating an account, accepting assignments, clocking into shifts, using the NorCal Staffing platform, or working assignments through NorCal Event Staffing, LLC (“Company”), you agree to these Terms of Service and Platform Agreement (“Agreement”).

2. Employment Relationship

All workers are engaged as at-will W-2 employees of the Company.

Nothing within the platform, application process, communications, or scheduling system guarantees:

• Employment
• Shift availability
• Minimum hours
• Minimum earnings
• Continued assignments
• Ongoing scheduling opportunities

The Company reserves the right to:

• Assign or reassign employees
• Remove employees from shifts
• Modify schedules
• Limit platform access
• Suspend or terminate employment or platform access at any time, subject to applicable law

3. Compensation

Employees are paid on an hourly basis, with pay rates varying based on assignment type, role, location, certifications, client requirements, scheduling conditions, and experience.

Payroll is processed on a bi-weekly schedule unless otherwise communicated.

Payment is issued after completion and approval of hours worked.

Travel time is not paid unless specifically stated within the assignment details.

Gratuities, tips, or client-provided bonuses are not guaranteed and remain solely at the discretion of the client.

4. No Guarantee of Work

NorCal Staffing does not guarantee:

• Any minimum number of shifts
• Minimum hours
• Assignment availability
• Ongoing work
• Preferred locations
• Preferred clients
• Preferred positions

Assignment availability may fluctuate based on:

• Client demand
• Employee availability
• Performance
• Scheduling conditions
• Seasonal staffing needs
• Operational requirements

5. Shift Commitment & Attendance

Accepting a shift is considered a professional commitment.

Employees are expected to:

• Arrive on time
• Remain responsive to management
• Review assignment instructions before arrival
• Complete scheduled shifts professionally
• Communicate scheduling conflicts immediately

Failure to:

• Report to scheduled assignments
• Respond to management communications
• Properly communicate absences or delays
• Complete assignments professionally

may result in:

• Removal from assignments
• Reduced scheduling opportunities
• Suspension from the platform
• Termination of employment

6. Timekeeping & GPS Verification

Employees acknowledge that the NorCal Staffing platform may utilize:

• GPS-enabled timekeeping
• Geolocation verification
• Digital clock-in and clock-out systems
• Attendance tracking
• Shift confirmations
• Communication systems
• Digital activity records

for operational, payroll, scheduling, safety, compliance, and billing purposes.

Employees are responsible for accurately recording work hours and reviewing assignment details before each shift.

Falsification of time records, buddy punching, inaccurate clock-ins, or manipulation of platform systems may result in immediate termination.

7. Professional Conduct

Employees are expected to maintain professional behavior at all times while representing NorCal Staffing.

This includes:

• Respectful interaction with clients, guests, coworkers, and management
• Following direction from Company management and on-site leads
• Maintaining a professional appearance and attitude
• Providing quality customer service
• Working cooperatively with team members

Employees may not:

• Harass clients, guests, or coworkers
• Use discriminatory language or conduct
• Engage in threatening, abusive, or inappropriate behavior
• Damage client property
• Misrepresent themselves or the Company

Failure to meet conduct standards may result in immediate removal from assignments or termination.

8. Platform Conduct & Messaging

Employees may not use the platform, messaging systems, or communication tools to:

• Harass or intimidate others
• Send inappropriate messages or content
• Solicit side work from clients
• Recruit workers away from the Company
• Share confidential information
• Circumvent platform systems or Company policies

NorCal Staffing reserves the right to monitor operational communications conducted through the platform where permitted by law.

9. Substance & Drug Policy

NorCal Staffing maintains a zero-tolerance policy regarding alcohol and illegal drug use during assignments.

Employees may not:

• Consume alcohol or illegal drugs during shifts
• Report to work under the influence
• Possess illegal substances while working

Violation of this policy may result in immediate removal from assignments and termination.

10. Phone Use & Device Requirements

Personal phone use during shifts is prohibited unless:

• Required for the assignment
• Necessary for operational communication
• Approved by management

Employees are responsible for maintaining access to a working mobile device capable of receiving:

• Scheduling communications
• Platform notifications
• Shift updates
• Operational alerts

Failure to maintain communication availability may affect scheduling opportunities.

11. Work Expectations

Employees are expected to perform duties reasonably associated with each assignment.

Assignment responsibilities may include:

• Event setup and breakdown
• Food and beverage support
• Bartending
• Guest services
• Registration support
• Promotional staffing
• Warehouse support
• Venue operations
• Concession operations
• Setup and strike labor
• General event and hospitality support

Employees are expected to assist as reasonably needed within the scope of the assignment.

12. Uniform & Appearance

Uniform requirements are assignment-specific and will be communicated through job postings or scheduling communications.

Employees are expected to arrive:

• Properly dressed
• Clean and presentable
• Groomed appropriately
• Ready to work

Failure to meet appearance standards may result in removal from assignments.

13. Certifications, Background Checks & Compliance

Employees must maintain all certifications required for applicable assignments.

Employees may be required to complete:

• Sexual harassment prevention training
• Food safety certifications
• Alcohol service certifications
• Background checks
• Client-specific onboarding requirements
• Additional compliance documentation

Failure to maintain required qualifications may result in assignment restrictions or termination.

14. Transportation

Employees are responsible for arranging reliable transportation to and from assignments unless otherwise specified.

Transportation delays, parking issues, rideshare failures, or vehicle problems do not excuse attendance obligations.

15. Safety & Work Environment

Employees are expected to:

• Follow all safety procedures
• Use reasonable care while working
• Report unsafe conditions immediately
• Follow directions from supervisors and leads

NorCal Staffing reserves the right to remove employees from unsafe, hostile, illegal, or inappropriate work environments.

Employees may not perform illegal, dangerous, or unauthorized tasks.

16. Physical Requirements & Assumption of Risk

Employees understand that staffing assignments may involve:

• Lifting
• Carrying equipment
• Standing for extended periods
• Fast-paced work environments
• Repetitive motion
• Outdoor work conditions
• Exposure to crowds, noise, weather, and operational activity

Employees voluntarily accept the normal risks associated with staffing assignments.

17. Personal Property

NorCal Staffing is not responsible for lost, stolen, or damaged personal property brought to assignments.

18. Confidentiality

Employees may be exposed to confidential client, event, operational, or business information.

Employees agree not to disclose, misuse, copy, distribute, or retain confidential information during or after employment.

19. Public Profiles & Media Release

Employees acknowledge that profile information may appear within the NorCal Staffing platform for staffing, scheduling, and client review purposes.

Profile information may include:

• First name
• Profile photo
• Certifications
• Experience
• Skills
• Ratings
• Availability
• Assignment history
• Professional work-related information

Employees are responsible for maintaining accurate and professional profile information.

Employees grant NorCal Staffing permission to use work-related photos, videos, profile images, testimonials, and promotional content for recruiting, staffing, platform, operational, marketing, and business purposes unless otherwise prohibited by law.

20. Client-Specific Agreements

Employees may be required to sign additional client-specific agreements, including:

• Confidentiality agreements
• Non-disclosure agreements (NDAs)
• Venue policies
• Safety documentation
• Client onboarding forms

Refusal to complete required assignment documentation may result in removal from assignments.

21. Non-Solicitation & Direct Hire

Employees are introduced to clients through NorCal Staffing.

Employees may not:

• Independently solicit work from Company clients
• Accept side work directly from clients introduced through the Company
• Circumvent the Company’s staffing relationship
• Accept direct payment from clients without Company approval

If a client wishes to directly hire an employee outside of the Company, the hire must be coordinated through NorCal Staffing.

At the Company’s discretion, employees may receive a placement bonus associated with approved direct hires.

Attempts to bypass the Company may result in:

• Immediate removal from assignments
• Suspension from the platform
• Termination of employment

22. Communications Consent

Employees agree to receive communications from NorCal Staffing including:

• Calls
• Emails
• Text messages
• Push notifications
• Scheduling alerts
• Payroll notices
• Operational communications
• Emergency updates

Standard message and data rates may apply.

Employees are responsible for keeping contact information current.

23. Data & Privacy

NorCal Staffing may collect, store, process, and utilize employee information as necessary for:

• Scheduling
• Payroll
• Platform operations
• Compliance
• Staffing coordination
• Client review
• Safety
• Operational management

Employee information may be shared with clients, vendors, payroll providers, insurance providers, government agencies, or third-party service providers where reasonably necessary for staffing operations.

24. Platform Availability

NorCal Staffing does not guarantee uninterrupted access to the platform.

Temporary outages, maintenance, communication failures, technical issues, scheduling delays, software bugs, or system interruptions may occur.

The Company is not liable for losses arising from temporary platform interruptions or technical failures.

25. Limitation of Liability

To the fullest extent permitted by law, NorCal Staffing shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from employment, assignments, scheduling, platform use, or work performed.

26. Governing Law & Dispute Resolution

This Agreement shall be governed by the laws of the State of California.

Where permitted by law, disputes arising under this Agreement shall be resolved through binding arbitration in Alameda County, California.

27. Modifications to Terms

NorCal Staffing reserves the right to modify or update these Terms at any time.

Updated Terms may be communicated through:

• The platform
• Onboarding materials
• Scheduling communications
• Email notifications
• Operational announcements

Continued use of the platform or acceptance of assignments after updates constitutes acceptance of revised Terms.

28. Acceptance

By creating an account, completing onboarding, accepting assignments, or continuing to work with NorCal Staffing, employees acknowledge that they have read, understood, and agreed to these Terms of Service and Platform Agreement.

NORCAL STAFFING CLIENT TERMS OF SERVICE & STAFFING AGREEMENT

NorCal Event Staffing, LLC
4900 Hopyard Rd, Suite 100
Pleasanton, CA 94588
info@norcalstaffing.com

1. Agreement to Terms

By creating an account, requesting staffing services, scheduling shifts, approving staffing requests, submitting payment information, or otherwise using the NorCal Staffing platform or services, the client (“Client”) agrees to these Terms of Service and Staffing Agreement (“Agreement”).

This Agreement governs all staffing services provided by NorCal Event Staffing, LLC (“NorCal Staffing,” “Company,” or “Staffing Firm”).

2. Staffing Relationship

NorCal Staffing provides temporary staffing services for hospitality, events, concessions, promotional activations, warehouse operations, venue support, setup and strike, and related staffing services.

NorCal Staffing recruits, screens, hires, schedules, and assigns W-2 employees (“Assigned Employees”) to Client job sites.

NorCal Staffing is responsible for:

• Payroll processing
• Employee wages
• Employment taxes
• Workers’ compensation insurance
• Unemployment insurance where applicable
• General employment administration

Assigned Employees remain employees of NorCal Staffing at all times.

Client is responsible for supervising Assigned Employees during scheduled shifts and maintaining a safe and lawful work environment.

3. Booking Requests & Staffing Assignments

All staffing requests submitted through the platform are considered staffing requests only and are subject to employee availability.

NorCal Staffing does not guarantee that all staffing requests will be filled. Staffing fulfillment is based on employee availability, scheduling conditions, market demand, timing, location, and operational factors.

While NorCal Staffing makes reasonable efforts to fulfill confirmed staffing requests, the Company is not liable for employee call-outs, no-shows, late arrivals, transportation delays, illness, emergencies, or other staffing disruptions beyond its reasonable control.

NorCal Staffing reserves the right to:

• Accept or reject staffing requests
• Reassign employees
• Replace employees
• Adjust staffing coverage as reasonably necessary

NorCal Staffing does not guarantee the availability of any specific employee, previously assigned worker, or requested individual.

4. Pricing & Billing

Staffing rates are:

• Set by NorCal Staffing, or
• Approved by Client through the platform

Rates are confirmed at the time of booking.

All bookings include estimated hours and projected staffing costs.

Final billing is based on actual hours worked by Assigned Employees, including:

• Approved or implied time extensions
• Delays
• Overtime
• Additional staffing requests
• Extended breakdown or cleanup time

Client agrees to pay for all confirmed and completed staffing hours at the agreed-upon rates.

5. Payment Authorization

Client must maintain a valid payment method on file.

Client authorizes NorCal Staffing to:

• Automatically charge approved staffing hours
• Process charges for cancellations, overages, fees, and overtime
• Process charges for unpaid balances
• Store payment information through secure third-party payment processors

Invoices and billing records generated through the NorCal Staffing platform constitute valid business records.

Failure to maintain a valid payment method may result in suspension or termination of services.

6. Timekeeping & Shift Approval

Assigned Employee hours may be recorded through:

• Platform clock-in/clock-out systems
• GPS-enabled time tracking
• Manager approvals
• Employee submissions
• Digital time records
• Manual adjustments when necessary

Hours may be confirmed by:

• Client
• NorCal Staffing
• Assigned Employee through the platform

If hours are not reviewed or disputed within seventy-two (72) hours, they are deemed approved and billable.

Digital records maintained within the platform shall serve as the official business records for staffing hours and billing purposes.

7. Cancellation Policy

Clients may cancel scheduled shifts at no charge up to forty-eight (48) hours before the scheduled shift start time.

Shifts canceled within forty-eight (48) hours of the scheduled start time may be billed at one hundred percent (100%) of the scheduled staffing cost.

Changes or reductions made within forty-eight (48) hours may not be accommodated and may still be billed as originally scheduled.

If staff arrive on-site and are released early due to cancellation, reduced scope, weather, venue issues, equipment failures, or other circumstances outside of NorCal Staffing’s control, scheduled minimum hours may still apply.

8. Minimum Shift Requirements

All staffing assignments are subject to minimum shift requirements, typically five (5) to six (6) hours unless otherwise specified.

Early release of staff does not reduce minimum billable hours.

9. Overtime & Premium Pay

Assigned Employees are presumed non-exempt under California labor laws.

Client agrees to pay all overtime, premium pay, and applicable labor costs required by law.

Overtime and premium billing rates may include:

• Daily overtime
• Weekly overtime
• Double-time
• Holiday rates
• Extended shift premiums

Overtime is billed at the legally required labor multiple applied to the agreed bill rate.

10. Client Responsibilities

Client agrees to:

• Provide a safe, lawful, and professional work environment
• Provide accurate job descriptions and scheduling information
• Properly supervise Assigned Employees on-site
• Provide required equipment, supplies, and operational materials unless otherwise agreed
• Comply with all applicable labor, health, safety, alcohol, and workplace laws
• Treat Assigned Employees professionally and respectfully

Client may not:

• Assign illegal, unsafe, or materially different duties without prior approval
• Permit harassment, discrimination, violence, or unsafe conditions
• Require employees to operate vehicles or hazardous equipment unless specifically approved

NorCal Staffing reserves the right to remove employees from unsafe, hostile, or inappropriate work environments.

11. Meal & Rest Break Compliance

Client acknowledges California meal and rest break requirements.

Client agrees to cooperate in allowing Assigned Employees to take legally required meal and rest periods during shifts.

Additional labor costs caused by missed meal periods, interrupted breaks, extended shifts, or scheduling violations may be billed to Client where permitted by law.

12. Alcohol Service & Compliance

Client is solely responsible for:

• Compliance with alcohol laws
• Liquor licensing
• Guest behavior and consumption
• Event permits and operational approvals

NorCal Staffing is not liable for guest conduct, alcohol-related incidents, or venue operations.

13. Insurance

NorCal Staffing maintains:

• Workers’ compensation insurance
• Commercial general liability insurance

Additional certificates of insurance (COIs), additional insured endorsements, or custom insurance wording requests may be submitted to info@norcalstaffing.com.

Client is responsible for providing all venue-required insurance wording and request details in advance of scheduled services.

NorCal Staffing will make reasonable efforts to accommodate insurance requests but does not guarantee approval of custom insurance wording or endorsements.

Client is responsible for maintaining all insurance required for its operations, event activities, venue obligations, alcohol service, equipment, property, and business operations, including but not limited to:

• General liability insurance
• Liquor liability insurance where alcohol is served
• Event insurance
• Venue-required insurance coverage
• Property and equipment coverage

Client acknowledges that NorCal Staffing’s insurance does not replace or extend to Client’s own insurance obligations, venue obligations, operational risks, guest conduct, alcohol-related liability, or third-party vendor activities.

14. Direct Hire & Non-Solicitation

If Client hires, contracts, or otherwise utilizes any Assigned Employee outside of NorCal Staffing within three hundred sixty-five (365) days of the employee’s assignment, Client agrees to pay:

• $4,999 direct hire fee per employee
• $2,999 if voluntarily reported within ten (10) days

Failure to report direct hires may result in full fees being charged.

15. Chargebacks & Billing Disputes

Client agrees not to initiate chargebacks for valid staffing services rendered.

Any billing dispute must be submitted in writing within fifteen (15) days of invoice date.

Failure to dispute charges within this timeframe constitutes acceptance of charges.

Unauthorized chargebacks, payment reversals, or fraudulent disputes may result in:

• Immediate suspension of services
• Collection actions
• Recovery of legal fees and administrative costs where permitted by law

16. Platform Use & Account Security

Client consents to receive operational communications from NorCal Staffing, including emails, phone calls, SMS notifications, scheduling updates, billing notices, push notifications, and platform alerts.

Client acknowledges that NorCal Staffing may utilize GPS-enabled timekeeping and location verification technologies within the platform for operational, scheduling, and billing purposes.

Client is responsible for maintaining the confidentiality of account credentials and restricting account access.

Client agrees not to:

• Misuse the platform
• Submit fraudulent bookings
• Misrepresent staffing needs
• Attempt to bypass payment systems
• Interfere with platform operations

NorCal Staffing reserves the right to suspend or terminate accounts for misuse, fraud, abusive conduct, nonpayment, or policy violations.

17. Platform Availability

Platform features, scheduling tools, communication systems, and automated functions are provided as operational tools and do not create guarantees of staffing performance, employee availability, or uninterrupted service.

NorCal Staffing does not guarantee uninterrupted access to the platform.

Temporary outages, maintenance, scheduling delays, software bugs, communication failures, or technical interruptions may occur.

To the fullest extent permitted by law, NorCal Staffing is not liable for losses arising from temporary platform interruptions or technical issues.

18. Confidentiality

Both parties agree to maintain the confidentiality of proprietary business information, employee information, pricing, operational details, and client data.

19. Limitation of Liability

To the fullest extent permitted by California law, NorCal Staffing shall not be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Business interruption
• Incidental damages
• Punitive damages

NorCal Staffing’s maximum liability shall not exceed the total staffing fees paid by Client for the specific staffing assignment giving rise to the claim.

20. Indemnification

Client agrees to defend, indemnify, and hold harmless NorCal Staffing and its officers, employees, representatives, and agents from claims arising from:

• Unsafe work conditions
• Client negligence
• Venue operations
• Alcohol-related incidents
• Violations of law
• Actions of guests or third parties
• Client misuse of Assigned Employees

21. Force Majeure

NorCal Staffing shall not be liable for delays or failure to perform caused by events beyond reasonable control, including:

• Natural disasters
• Labor disputes
• Venue closures
• Government actions
• Transportation interruptions
• Severe weather
• Power or internet outages

22. Governing Law & Venue

This Agreement shall be governed by the laws of the State of California.

Venue for any dispute shall be Alameda County, California.

23. Dispute Resolution

Where permitted by law, disputes arising under this Agreement shall be resolved through binding arbitration in Alameda County, California.

24. Modifications to Terms

NorCal Staffing may update these Terms at any time.

Continued use of the platform or staffing services constitutes acceptance of revised Terms.

25. Acceptance

By creating an account, scheduling shifts, approving staffing requests, or submitting payment, Client acknowledges that they have read, understood, and agreed to these Terms of Service and Staffing Agreement.